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2020 British Grand Prix MotoGP FAQ’s

PLEASE NOTE: We are in the process of emailing all 2020 MotoGP ticket holders which will give full details on how you request either a refund or transfer.  We ask for your patience as we put this process in place.

Can I transfer my 2020 ticket(s) to 2021?
be365 体育投注 Of course, we can’t wait to welcome you to Silverstone in 2021. We will be sending out emails to all ticket holders which will give you all the details you need on how to request your transfer. Thank you for your patience while we put this process in place.

Can I get a refund on my order?
Whilst we’ll be sad not to see you at the British Grand Prix MotoGP 2021 of course we can arrange a refund for your order. We will be sending out emails to all ticket holders which will give you all the details you need on how to request a refund or transfer. Please note, the last date to request a refund is 30th September.  Thank you for your patience while we put this process in place.

What is the value of my refund?
be365 体育投注 You can rest assured that you will receive a full refund to mirror the value paid to SCL at the time of booking and as verified on your email confirmation.

How long will it take to get my refund?
We aim to complete all straightforward refunds within three months of request. We’ll be sending out emails which will give full details on how to request a refund or transfer. Thank you for your patience while we put this process in place.

My card has expired / is no longer held since making my booking, what should I do?
Don’t worry, if you have selected to refund your ticket(s) our system will flag if the card has expired/cancelled and our team will be in touch over the next few weeks to help with the refund transaction. 

I paid by bank transfer or cash, how can I arrange a refund?

If you paid by bank transfer or cash please contact a member of the team on 2020eventsc19@bb-belgium.combe365 体育投注 and we’ll be back in touch to arrange this for you.

I wish to amend/add to my order – is this possible?
Of course our team are happy to help. We ask that you contact us in the autumn when we hope to launch general sales for 2021. We can then check whether items are available following all refunds and transfers and process updates to your bookings.

I brought my ticket during the Black Friday offer, what happens to my ticket?
be365 体育投注If you purchased a MotoGP ticket during the 2019 Black Friday promotion and you transfer your MotoGP ticket to 2021, you will the keep your BSB ticket.

I will not be able to attend the 2021 event, can I transfer to 2022?
Unfortunately we are unable to offer transfers to 2022 and beyond.

I wish to keep my ticket(s), but can I get an upgrade for 2021?

Thank you for making the decision to transfer your ticket(s) to 2021, to make any amends or upgrades to your ticket(s) please contact a member of the team who will be back in touch.

I have received my ticket(s) for 2020, do I need to return them?
be365 体育投注If you have received your ticket(s) for 2020 you do not need to worry about returning them, if you choose to transfer you will be issued with a new ticket for 2021.

I didn’t buy directly from Silverstone, can I get a refund?
be365 体育投注 You should still be entitled to refund, you will need to contact the supplier of your ticket.

What if I booked camping with my ticket(s)?
be365 体育投注 If you booked camping with your ticket(s) and choose to transfer your booking to the British Grand Prix MotoGP 2021 then your camping booking will be transferred also. If you choose to refund your ticket(s) the price paid for camping will be included in your refund.

I bought child ticket(s) and my child will be an adult in 2021 – if I transfer to next year, what should I do?
be365 体育投注We look forward to welcoming you in 2021. Please follow the links in your next email to request to transfer your current booking. We will transfer your child ticket(s) to ensure these are valid for 2021.

I have been given a discount code, where can I use this?
The discount code can be used at the , for Drive Experience vouchersTour vouchers and our new visitor attraction . The code is valid until 31st July 2020.

What if I won my ticket(s) as part of a competition with Silverstone?
be365 体育投注Your ticket(s) will automatically be transferred to the British Grand Prix MotoGP 2021.

When are 2021 tickets going on sale?
We hope to release tickets for the British Grand Prix MotoGP 2021 this autumn. Stay tuned to the Silverstone website and check you’re signed up to our newsletters to receive all the latest announcements.

I can’t see the answer to my particular question, what should I do?
Please don’t worry, please contact a member of the team who will be back in touch to investigate your request.

PLEASE NOTE: We are in the process of emailing all 2020 MotoGP ticket holders which will give full details on how you request either a refund or transfer.  We ask for your patience as we put this process in place.

 

Frequently Asked Questions

  • COVID-19

    be365 体育投注The Coronavirus pandemic is evolving daily. The Government has also advised everyone to avoid gatherings and crowded places. Further official advice around avoiding unnecessary social contact is now particularly important for the over-70s, people with underlying health conditions and pregnant women.

  • Which events are currently postponed at Silverstone and what happens now?

    Motorsport’s national governing bodies for four-wheel racing, Motorsport UK, and two wheels, the ACU and MCRCB, announced suspension of all race meetings until 30th April. As a result, the following events are postponed:

    British Automobile Racing Club (21st-22nd March)

    Caterham – British Racing Sports Car Club (21st– 22nd March)

    MG Car Club (28th March)

    Bennetts British Superbikes Media Day (1st– 2nd April)

    British Motorcycle Racing Club – BEMSEE (3rd – 5th April)

    750 Motor Club (4th – 5th April)

    Bennetts British Superbike Championship (10th – 12th April)

    Formula Vintage by The Vintage Sports Car Club (18th – 19th April)

    Caterham – British Racing Sports Car Club (18th – 19th April)

    Kwik Fit British Touring Car Championship (25th – 26th April)

    All ticket purchased for these events will be valid for the rescheduled date. We’ll keep you updated and can only look forward to returning to ‘business as usual’ as soon as it is safe to do so.

  • Is my driving experience still going ahead?

    Following the Government’s Coronavirus latest advice Silverstone has taken the decision to postpone Drive Experiences up until 15thbe365 体育投注 June. As you’ll appreciate, with the fluidity of the Coronavirus pandemic, we’re not able to let you know future dates at the moment. Please don’t worry, we’re working around the clock and will give you plenty of time to reschedule your Drive Experience. We will be in touch directly as soon as we can.

  • Is my Silverstone Tour still going ahead?

    Following the Government’s Coronavirus latest advice Silverstone has taken the decision to postpone Silverstone Tours up until 15th June. As you’ll appreciate, with the fluidity of the Coronavirus pandemic, we’re not able to let you know future dates at the moment. Please don’t worry, we’re working around the clock and will give you plenty of time to reschedule your Tour Experience. We will be in touch directly as soon as we can.

  • I have a car / bike track day booked, is it still on?

    be365 体育投注If we have to postpone any of our track days we’ll email you, and as soon as they are rescheduled will be back in touch.

  • Is The Silverstone Experience still open?

    As part of the preventative measures taken by the Government to delay the spread of the Coronavirus, the decision has been taken by Silverstone Heritage Ltd (the charity that runs The Silverstone Experience) to temporarily close the museum to the public from 6pm on Wednesday 18 March. The health and welfare of its staff, volunteers and visitors is its priority. While they are currently unable to say when they will re-open, we expect the closure will last until at least 1 May.

    Customers with an existing booking will be contacted and should check the website for the latest opening information. If you have booked a gift ticket for another person please contact them immediately as we do not hold their contact details.

  • What happens if any events I have booked are cancelled by Silverstone?

    be365 体育投注We are continuing to review plans for future events in the calendar. We hope to go ahead as planned, but with this ever changing situation we’re monitoring and adapting daily. Where possible events will be postponed and rescheduled to a later date if they are unable to go ahead on the published date. Please make sure you check back on our website for all the latest updates.

  • Is it safe to visit Silverstone?

    The health and safety of visitors and team at Silverstone is our number one priority. Silverstone is adhering to the advice of Government, World Health Organisation and Public Health England with a daily review. We have implemented precautionary measures in line with this advice and will adapt these if advice changes. For more information visit our Coronavirus Guidance page: http://www.bb-belgium.com/coronavirus-guidance/

  • How do I get in contact with Silverstone directly?

    Please email enquiries@bb-belgium.combe365 体育投注 with any urgent queries.

Please bear with us, the website is currently undergoing maintenance but we expect to be back online shortly. Thank you for your patience.